We invite you to find out all the necessary information regarding the electronic transactions you carry out on this website.

S’HORTOLA is committed to transparency and clarity in the commercial transactions that take place on this portal, guaranteeing a space committed to the rights of users and customers, so we recommend that before contracting any of the products that we make available to you on this website, you read these conditions and the terms that apply to the provision of services offered by S’HORTOLÀ, typical of its main activity of selling fruit and vegetables brand products.

The present contracting conditions govern the relationship between Pedro Cirer Bordoy and the clients of the S’HORTOLÀ website.

Pedro Cirer Bordoy reserves the right to modify or change these terms and conditions at any time. If the modifications constitute a substantial change in the terms, S’HORTOLÀ will notify you by publishing an announcement on our website.

Services and/or products are only available to legal entities and persons aged 16 years or older.

This website complies with the following regulations:

Vendor identifier

Pursuant to the provisions of Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE), we offer you the following information:

  • Company name : S’HORTOLÀ
  • E-mail: info@shortola.com
  • Registered office: Crta. Sineu jm 8,5 – 07198 Son Ferriol
  • Its business activity is: Sale of fruit and vegetables
  • Purpose of the website: https://www.shortola.com

Characteristics of the products offered

S’HORTOLÀ offers a wide and varied range of products. The products on display at S’HORTOLÀ are mostly fruit and vegetables.

How to place an order at S'HORTOLA?

As a condition of placing any order, the customer must provide information required for the purchase of the products available on this website. The ordering information you provide must be accurate, complete and up to date at all times. Failure to do so constitutes a violation of the terms, which may result in the dissolution of the contract with S’HORTOLÀ.

From the moment of acceptance, the client acquires the condition of Client of S’HORTOLÀ.

Orders must be placed following the steps that S’HORTOLÀ will show you, where you can choose the product and the quantity you wish to buy.

Discount coupons

The coupons or discount codes are for individual use and cannot be accumulated and are subject to the validity dates indicated. S’HORTOLÀ reserves the right to cancel any promotion for individual or collective customers if it is considered that they are being used abusively or inappropriately.

Purchase validation

Once the purchase has been made and payment has been made, S’HORTOLA will send you an order confirmation by e-mail.

This is the moment to check that everything is correct. If you do not agree with the details given in the confirmation, you can ask for them to be changed or cancel the order.

The validation of the order by the customer expressly implies knowledge and acceptance of these particular conditions of contract as part of the conclusion of the contract. Unless proven otherwise, the data recorded by S’HORTOLÀ constitutes proof of all transactions carried out between S’HORTOLÀ and its customers.

In case of any modification or cancellation, the communication must be made within 24 hours from the order confirmation, via email: info@shortola.com and provided that the order has not been processed.

Prices and payment

The customer undertakes to pay for the products contracted to S’HORTOLÀ in the accepted forms of payment and for any additional amount (including taxes and late payment charges, as the case may be).

The prices applicable to each product are those indicated on the website on the date of the order including, where applicable, all of them including VAT (Value Added Tax) for transactions within Spanish territory However, in accordance with the provisions of Law 37/1992 of 28 December 1992, regulating this tax, the transaction may be exempt or not subject to it depending on the purchaser’s country of residence and the condition in which the purchaser acts (businessman/professional or individual). Consequently, in some cases the final price of the order may be altered with respect to the price shown on the website.

These forms of payment are accepted at S’HORTOLÀ

  • Credit or debit card: We accept Visa, Mastercard, Maestro and American Express cards via Stripe’s payment gateway. You can pay immediately via Stripe’s SSL secure payment gateway. If any refund or cancellation of the order is necessary, the amount will be reimbursed through the same payment card. Both personal and banking data will be protected with all the security measures established by the Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD) with total confidentiality (NO COMMISSIONS!).
  • PayPal: The payment of the order will be authorised through PayPal, but no money will be withdrawn until PayPal verifies that it is correct. To do this, it is essential to have a PayPal account (NO COMMISSIONS!)

Payment will always be in advance of 100% of the order and processing will start when payment is confirmed.

Validity of prices and offers

The products offered on the website, and their prices, are available for purchase for as long as they are in the product catalogue displayed on the website. Customers are requested to access updated versions of the website to avoid errors in prices. In any case, orders in process will maintain their conditions for 7 days from the moment of their formalisation.

Common system of value added tax in the European Union

In accordance with the provisions of Law 37/1992 of 28 December 1992 regulating this tax and European Directive 2008/8/EC, the transaction may be exempt or not subject to this tax depending on the purchaser’s country of residence and the condition in which the purchaser acts (businessman/professional or private individual). Consequently, in some cases, the final price of the order may be altered from that shown on the website

The price of the products marketed by S’HORTOLÀ includes Spanish VAT. However, the final price of your order may vary depending on the VAT rate applied to the order. For orders destined for other European Union countries, Spanish VAT will be deducted and the VAT rate corresponding to the country of destination will be applied. The final price will appear during the confirmation of your order.

The prices of the Services may change at any time at the sole and exclusive discretion of S’HORTOLÀ. The Services do not provide price protection or refunds in the event of price reductions or promotional offers.

European Consumer Law

We would like to inform you that the European Commission has created the first European platform for dispute resolution in online commerce under the latest consumer law In this respect, as the operator of an online sales platform, we have a duty to inform our customers about the existence of an online platform for alternative dispute resolution.

To use the dispute resolution platform, the customer should use the following link: http://ec.europa.eu/odr

After-sales service

We have an after-sales service to solve any problem with our products or shipments through which we offer the fastest and most efficient attention to our customers.

To contact us or to ask us any question, question or complaint you can use any of the following means:

  • Postal address: Pedro Cirer Bordoy , Crta. Sineu km 8,5 – 07198 Son Ferriol
  • Telephone: +34 669 402 973
  • Email: info@shortola.com


All the information and documentation used during the contracting, development and execution of the services that regulate the relationship between S’HORTOLÀand the Client is confidential.

All information received from the client, be it images, e-mails, texts, access data such as clients and passwords, will be treated confidentially, and the transfer to third parties is strictly forbidden

Confidential information shall not include information that is disclosed by agreement between the Parties, information that is made public for the same reason or information that is required to be disclosed by law or by a court order of a competent authority and information that is obtained by a third party who is under no obligation of confidentiality. Both parties undertake to comply with the duty of confidentiality indefinitely.

For more information about privacy: see our Privacy policy.

Data Protection Policy

For full information about your rights and the data protection policy that we apply to this website and all our services, we recommend that you visit the Privacy policy and the Cookie policy.

Limitation of liability

S’HORTOLÀ reserves the right to make, at any time and without prior notice, modifications and updates to the information contained on the website, its configuration and presentation, access conditions, contracting conditions, etc. Therefore, the customer must access updated versions of the website.

The user/customer is solely responsible for maintaining the confidentiality and security of the website and for all activities that occur on the website once delivered by S’HORTOLÀ. The customer agrees to immediately notify S’HORTOLÀ of any breach of security of the portal.

S’HORTOLÀ shall not be liable for any loss arising from improper or unauthorised use of its website.

The customer agrees to hold harmless S’HORTOLÀ from claims, losses, expenses, damages and costs (including direct, incidental, consequential, punitive, exemplary and indirect damages), and reasonable attorneys’ fees resulting from any breach by the customer/buyer of these terms and conditions, whether or not considered material or immaterial; the use or misuse of the Services by you or any person acting on your behalf or using your S’HORTOLÀ account or for any material or immaterial violation of any right, title or interest of any third party.

Our sole responsibility shall be to supply the product under the terms and conditions expressed in this contracting policy.

S’HORTOLÀ shall not be liable for any consequence or damage that may arise from the improper use of the products supplied.

Jurisdiction and applicable law

S’HORTOLÀ and THE CUSTOMER, shall be governed to settle any dispute that may arise from access to or use of this website, by Spanish law, and submit to the Courts and Tribunals of Palma de Mallorca.

The conditions of purchase of S’HORTOLÀ were last updated in July 2021.